Frequently asked questions

How long before my order ships?

Jewelry usually ships within 3-4 days, mugs and dishes are around 4-5 days. If the item you ordered will take any longer than that we will let you know right away. 

Can I return my order if I'm not happy with it?

No problem! Please let us know within 5 days of receiving your order. Please send it back packaged carefully so it doesn't get damaged in transit.

We'll notify you via e-mail of your refund once we've received and processed the returned item. We will process your return within 1-2 days of receving the item. We will refund the full purchase amount minus the shipping costs.

Where are the products made?

Everything is made by Andrea in her Beaverton, Oregon studio.

What metal is used in the jewelry?

All of our jewelry is sterling silver (.925). Any of the gold pieces on the website are vermeil (14k gold over silver). The silver used to create our pieces (excluding chains) is ethically mined or from reclaimed/recycled silver, but that doesn't take away from the quality of the silver in anyway.

If I sign up on your mailing list will my info be safe or will you sell it to other companies?

Your info is for our eyes only. We will not sell or trade your information to anyone else. We will send you a newlsetter about once a month. If we have something exciting to tell you about you might hear from us a little more often. We will never send you spam, only information we think you would be interested in.

Am I required to create an account in order to make a purchase?

Creating an account is optional. If you choose to create an account you will be able to keep a history of purchases and if a return is necessary you can request a return and keep track of it through our system. You will also be able to create a wishlist if you create an account. You will have the option to checkout as a guest if you prefer.

What payment options do I have?

You can either pay with you pay pal account or you can use your credit card through our secure merchant gateway.

Do you use recycled materials in any of your work?

All of our jewelry boxes are made from 100% recycled materials. Our plastic bags are biodegradeable and the silver we use for casting or from sheet or wire is from recycled/reclaimed or ethically minded silver.

                                                                   

       Andrea Wysocki, LLC